Hostiya Refund Policy

Last Updated: 03-03-2024

At Hostiya, we strive to provide our customers with the highest quality web hosting services. We understand that sometimes you may need to request a refund. This Refund Policy outlines the conditions under which refunds will be granted.

1. 30-Day Money-Back Guarantee
We offer a 30-day money-back guarantee for first-time customers on most of our hosting plans. If you are not completely satisfied with our services within the first 30 days of your purchase, you may request a full refund. This guarantee does not apply to setup fees, domain registration fees, or any additional services or products.

2. Eligibility for Refunds
To be eligible for a refund, the following conditions must be met:

• The refund request must be made within 30 days of the initial purchase date.
• The account must be in good standing with no violations of our Terms of Service or Acceptable Use Policy.
• The services must not have been used in violation of any applicable laws or regulations.

3. Non-Refundable Services
The following services are non-refundable:

• Domain registration and renewal fees.
• Setup fees.
• SSL certificates.
• Any additional services or products not explicitly covered by our 30-day money-back guarantee.

4. How to Request a Refund
To request a refund, please follow these steps:

• Contact Support: Submit a refund request through our support channels, including your account details and the reason for the refund.
• Review Process: Our support team will review your request and may ask for additional information if needed.
• Approval: If your refund request is approved, the refund will be processed within 10 business days. The refund will be issued using the original payment method.

5. Partial Refunds
In certain circumstances, we may offer partial refunds for services that are no longer needed or for remaining unused service periods. Partial refunds are issued at our discretion and are based on the specific terms of your hosting plan and the services provided.

6. Service Downtime and SLA Credits
If you experience service downtime that falls below our 99.99% uptime guarantee, you may be eligible for service credits. These credits are not equivalent to refunds but can be applied to future service periods. Please refer to our Service Level Agreement (SLA) for more details.

7. Cancellation Process
To cancel your services, log in to your account, navigate to the service you wish to cancel, and follow the cancellation instructions provided. Please ensure you cancel services before the next billing cycle to avoid additional charges.

8. Refunds for Promotional Services
Refunds for services purchased at a promotional price or through special offers will be issued at the paid price, not the regular price. Some promotional services may be non-refundable; please check the specific terms of the promotion.

9. Multi-Service Bundles
If you purchased multiple services in a bundle and request a refund, the refund will be prorated based on the regular price of each service in the bundle. Some bundled services may be non-refundable; please check the specific terms of the bundle.

10. Chargebacks
If you initiate a chargeback with your credit card provider, your account with Hostiya may be immediately suspended or terminated. We encourage you to contact our support team to resolve any billing issues before initiating a chargeback.

11. Changes to Refund Policy
Hostiya reserves the right to modify this Refund Policy at any time. Any changes to this policy will be posted on our website, and the effective date will be updated. We encourage you to review this policy periodically to stay informed about our refund practices.

12. Contact Us
If you have any questions or concerns about our Refund Policy, please contact us via our Contact Form or email us at support@hostiya.com.

Thank you for choosing Hostiya. We appreciate your business and are committed to providing you with the best possible service.