Our Terms of Service

Last Updated: 03-03-2024

By using our services, you agree to comply with and be bound by the following terms and conditions of Hostiya (www.hostiya.com) Please review them carefully.

1. Acceptance of Terms
By accessing and using the Hostiya website (www.hostiya.com) and our services, you accept and agree to be bound by these Terms of Service. If you do not agree to these terms, you should not use our services.

2. Services Provided
Hostiya offers web hosting and related services. The specifics of each service, including features and pricing, are detailed on our website.

3. User Responsibilities

• Account Information: You must provide accurate and complete information when creating an account with us and keep this information up to date.
• Security: You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
• Content: You must ensure that any content you host on our servers does not violate any applicable laws or regulations, including intellectual property rights.

4. Payments
All services are billed in advance according to the pricing plan selected. Payments must be made using the payment methods specified on our website. Failure to pay on time may result in the suspension or termination of your services.

5. Refunds
Refunds are provided according to our refund policy, which is available on our website. Generally, we offer a 30-day money-back guarantee for first-time customers, excluding any setup fees or domain registration fees.

6. Server Abuse
You are prohibited from using our servers to engage in activities that harm or could harm our infrastructure or the infrastructure of other users. This includes, but is not limited to, DDoS attacks, unauthorized access attempts, and distributing malicious software.

7. Disk Space Abuse
You must use disk space provided by Hostiya in a manner consistent with the normal operation of a website. Storing large amounts of uncompressed or unorganized content, such as backups or multimedia files, is prohibited.

8. Bandwidth Abuse
Excessive use of bandwidth that negatively impacts the server performance or other users’ experiences is prohibited. We reserve the right to limit or suspend accounts that abuse bandwidth resources.

9. Acceptable Use Policy (AUP)
Our Acceptable Use Policy outlines prohibited activities and content. You must comply with our AUP, which is available on our website.

10. Customer Information
You must provide accurate and complete information when creating an account with us and keep this information up to date. We may collect, use, and disclose personal information as described in our Privacy Policy.

11. Unsolicited Email & Spamming
You are prohibited from sending unsolicited emails or engaging in spamming activities through our servers. Violations may result in immediate suspension or termination of your services.

12. 99.99% Uptime Guarantee
We strive to provide a 99.99% uptime guarantee for our services. This guarantee does not cover scheduled maintenance or events beyond our control, such as force majeure events.

13. Technical Support Limits
Technical support is provided for issues related to our services and infrastructure. We do not offer support for third-party applications or custom scripts.

14. CGI Scripts
All CGI scripts must be pre-approved by Hostiya and comply with our server usage policies. Unauthorized or resource-intensive scripts are prohibited.

15. Indemnification
You agree to indemnify and hold Hostiya harmless from any claims, damages, or expenses arising from your use of our services, your violation of these terms, or your infringement of any intellectual property or other rights of any person or entity.

16. Disclaimer of Warranties
Hostiya provides services “as is” and without any warranty or condition, express, implied, or statutory. We do not guarantee that our services will be uninterrupted, error-free, or completely secure.

17. Limitation of Damages
In no event shall Hostiya be liable for any direct, indirect, incidental, special, consequential, or exemplary damages arising from the use or inability to use our services, even if we have been advised of the possibility of such damages.

18. Suspension of Services/Termination
We reserve the right to suspend or terminate your account and access to our services at our discretion, without prior notice, if you violate these terms or if we believe your actions may cause harm to our services or other users.

19. Request for Customer Information
We may disclose customer information as required by law or in response to lawful requests by public authorities.

20. Back Up Copy
You are responsible for maintaining a backup copy of your data. Hostiya is not responsible for any data loss or corruption.

21. Request for Restore of Hosting Package
Restoring a hosting package from our backups may incur additional fees. Requests for restores must be submitted through our support channels.

22. Changes to Hostiya’s Network
We reserve the right to make changes to our network, including hardware and software upgrades, which may affect the performance and availability of our services.

23. Notices
Notices to you may be made via email, regular mail, or postings on our website. It is your responsibility to keep your contact information up to date.

24. Force Majeure
Hostiya shall not be liable for any failure or delay in the performance of our obligations due to events beyond our reasonable control, including acts of God, war, strikes, or other similar events.

25. Governing Law/Disputes
These terms are governed by and construed in accordance with the laws of the jurisdiction in which Hostiya operates. Any disputes arising under these terms shall be resolved in the courts of that jurisdiction.

26. Account Suspension and Reactivation
Accounts may be suspended due to violations of these terms or non-payment. Reactivation of suspended accounts may incur additional fees and is subject to our discretion.

27. Intellectual Property
Users retain ownership of their content. By using our services, you grant Hostiya the rights necessary to provide the services, including storing, transmitting, and displaying your content.

28. User Conduct
Users must conduct themselves in a manner that does not disrupt other users or our services. Abusive or offensive behavior may result in suspension or termination of services.

29. Third-Party Services
Our services may include integrations with third-party services. Hostiya is not responsible for the performance or reliability of these third-party services.

30. Modifications to Services
Hostiya reserves the right to modify, suspend, or discontinue any aspect of our services at any time. We will notify users of significant changes through our website or email.

31. Data Protection and Privacy
Hostiya handles user data in accordance with our Privacy Policy. Please review our Privacy Policy for detailed information on how we collect, use, and protect your data.

32. Complaints and Dispute Resolution
If you have a complaint about our services, please contact us through our support channels. We will work to resolve any issues promptly. Any disputes will be resolved in accordance with the governing law section of these terms.

By using Hostiya services, you agree to these terms and conditions, which cover payments, refunds, acceptable use, customer responsibilities, and limitations of liability. Ensure to read and understand these terms to avoid any issues while using our services. For any questions or concerns, please contact us via our Contact Form.